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  • Strategic Planning Process: A Complete Guide

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    Organizations use Strategic Planning to gather all their stakeholders to evaluate the collection of current circumstances and decide upon their ongoing goals and benchmarks. They decide upon long-term objectives and establish a vision for the company’s future.

    The efforts behind an organization’s Strategic Planning Processes are vital to its success, and yet, while many organizations acknowledge they need to do this kind of planning, they often don’t understand how to make it a reality. In this article, we explain the reasons behind Strategic Planning and how to make your Strategic Planning Process as powerful as possible.

    As always, Digital Leadership welcomes the opportunity to partner with you and your business. If you have questions or comments, or would like to leverage the experience of one of our global experts, schedule a free consultation by visiting our CONTACT US page today!

    What is a Strategic Planning Process?

    Strategy is often misunderstood, which is surprising because fundamentally it’s a pretty basic concept. Strategy is a clearly expressed direction and a verified plan on how to get there. Your Strategic Planning Process formalizes the steps you’ll take to decide on your plan. The Strategic Planning Process facilitates using a Strategic Execution Framework that articulates where you’ll invest in innovation and where you can cut costs.

    As far as business development planning is concerned, your Strategic Execution Framework is a vital tool for driving innovation, but first you must define the process you’ll undertake to determine how you and your team see the future of your organization. In this article, we discuss how to create your Strategic Plan and define its relationship to other concepts and documents that direct your business and its activities.

    Related: Organizational Development: Everything you Need to Know

    Tactical vs. Strategic Planning Process

    An easy way to distinguish your company’s Tactical Planning from your Strategic Planning is to separate your wants from your HOWs.

    In your Strategic Planning, you identify what you WANT for the company. These are big-picture dreams (achievable, but big) that are your definition of success. In your Tactical Planning, you identify the HOW for reaching those dreams, including the smaller necessary steps.

    PurposeInspire specific actionsIdentify general concerns and interests
    TimeframeShort termLong term
    ReportSpecific results to achieveBroad but realistic goals
    Tactical vs Strategic Planning

    Each kind of planning is vital for securing the organization’s future, but they require different sorts of attention and philosophy, and teams that are good at planning one way may not necessarily be good at the other kind of planning.

    Strategic Planning vs. Your Business Purpose

    Your Strategic Planning Process will of course be deeply connected to your Business Purpose.

    We like to think of Business Purpose in broad terms, choosing especially to think of a business’s role in massive transformation. Embedded within a Business Purpose is the Business Plan that directs operations and how a company delivers value to its customers.

    What is the relationship between your Strategic Planning and your Business Purpose? One feeds into the other. Your Business Purpose must point to a larger impact you’ll have on the people who purchase your goods and services, and your Strategic Planning takes into account how you’ll grow and expand that Purpose as you reach more customers more successfully.

    Why is Strategic Planning Important?

    Imagine this scenario: A warehouse full of goods sits, unsold and unmoved. A collection of brilliant people languishes at desks all day. Outside, the world spins and changes. It’s ready for what these people could do, can do, and yet nothing happens. Needs remain unmet. Progress is halted. Everyday life takes several backwards steps. This is what your business will look like without proper Strategic Planning.

    Strategic Planning forces you to consider your Strategic Objectives and critically compare them to the resources you have available. As you continuously evaluate the circumstances of your business and your customers, your Strategic Plan evolves to match your goals and business capabilities.

    The process involved pushes decision-makers to practice Strategic Thinking. It limits wasteful spending, especially when upper-level managers are willing to forgo pet projects in favor of operations with a broader use and appeal.

    Strategic Planning is important because it directs your resources to efficiently meet your overall Business Goals. Without Strategic Planning, you are likely to waste resources, make conflicting decisions, or fail to grow your business to its greatest potential.

    When Do You Create a Strategic Plan?

    Most businesses find value in reviewing their Strategic Plan every three years. This allows enough time to pass that you can evaluate the success of previous plans, reflect on the achievement of your Strategic Goals, consider developments outside your organization that affect your business, and begins formulating new goals that will become the next version of your plans.

    When businesses first begin, they often have too many fires burning at once. They remain focused on existing today rather than planning for tomorrow. Most entrepreneurs remember those stressful early days of starting their businesses, and can understand why formalities like Strategic Plans can fall by the wayside. We believe if your business lasts longer than a year it’s important to develop a plan for the future. Think of Strategic Planning as a celebration of a first anniversary—a sign that you’re poised to continue moving forward for years to come.

    However, Strategic Planning is not a one-off event that is over once the cookies are all gone and the room clears. Your Strategic Planning team should meet regularly to measure how effective the plans are at helping you reach your Strategic Goals. Ad hoc subcommittees can play a role in gathering evidence to ensure that your plans remain appropriate, especially if conditions change.

    For example, we recommended close review of Strategic Plans and Strategic Goals once the COVID-19 pandemic made it clear that business was going to be affected at least short- to mid-term. We continue to recommend teams regularly revisit their Strategic Plans with global circumstances in mind to recognize opportunities and prepare for challenges.

    Strategic Planning Process Steps

    Strategic Planning Process - Strategic Planning
    Strategic Planning Process

    While it’s true that every business is different and must develop their own processes, we believe there are some Strategic Planning Process Steps that benefit all organizations.

    Below are our recommendations for the steps to take when undergoing your Strategic Planning Process, along with the questions we suggest you answer during each specific step.

    Step One: Analyze your Business Environment

    • Who are your competitors?
    • What relevant market data do you have, and what do you still need?
    • What technology has emerged that impacts your business model?
    • How have customer expectations changed since your last Strategic Plan?
    • What advantages do you have over competitors?
    • Where is your company weaker compared to competitors?
    • What predictable complications are on the horizon?
    • Which unpredictable complications seem most likely or most potentially impactful?

    Step Two: Set your Strategic Direction

    • What is your overall Business Purpose?
    • How have your operations reflected your Purpose and Goals recently?
    • How should your operations reflect your Purpose and Goals?
    • Where do you see your business going in the next year?
    • In two years? In three years?
    • What are the metrics you’ll use to measure success?
    • What are your make-or-break necessities?

    Step Three: Set and develop Strategic Goals and Strategic Objectives

    • Have you considered short-, mid-, and long-term goals, and what are they?
    • How do your Strategic Goals reflect your Mission Statement?
    • How do your Strategic Goals reflect your company values and vision?
    • What daily operations must be completed to work toward your Strategic Objectives?
    • How will you communicate your Strategic Goals and Strategic Objectives?
    • Who is responsible for reporting on success?
    • How will strategic data be collected?

    Step Four: Drill down to Department-Level Objectives

    • What are specific department concerns?
    • How will your budget influence and be influenced by your Strategic Goals and Objectives?
    • Which departments have resources that could be shared to better advantage?
    • What roles do individual departments play in your overall Strategic Goals?
    • Who is responsible for reporting on success?
    • What ongoing projects become priority because of your new Strategic Goals?
    • How will strategic data be collected?
    • Are Departmental Objectives complementing each other and the overall Business Model?

    Step Five: Manage and Analyze Performance

    • Who is on the Strategic Planning team?
    • Are tasks and job descriptions properly aligned to ensure the right work is getting completed?
    • What is the schedule for meeting for Strategic Planning?
    • What are your metrics for measuring performance and success?
    • Have you clearly articulated and shared KPIs?
    • Who is responsible for gathering data?
    • How will data be collected?
    • How will data be reported?
    • What’s at stake for strategy success or failure?

    Step Six: Review and develop your Strategic Plan

    • How should your Strategic Plan look on paper?
    • What is your Strategy Execution Framework—how will you guarantee the Strategic Plan Team’s decisions are respected and executed?
    • What is the review process?
    • How often do you evaluate your Strategic Plan?
    • How will you communicate your final Strategic Plan?

    The Benefits of Strategic Planning

    As we’ve mentioned, there are many benefits of Strategic Planning. Some of those benefits include:

    • Shared sense of power and importance
    • United direction
    • Clear path and purpose for decision-making and operations
    • Boosted operational effectiveness
    • Responsible, efficient use of available resources
    • Meaningful work done on a daily basis
    • Tracking of progress
    • Ability to adjust to changing circumstances

    What is a business without Strategic Planning? In most cases, it’s not much, nor is it long for the world. While it’s possible to accidentally find success without much planning, most successful businesses are a result of careful thought mixed with the urge to pounce on opportunity.

    What prepares you to pounce?

    Your Strategic Planning and the processes that make it possible.

    The UNITE Business Model Framework: A Framework for Innovation Success

    How to Create Innovation includes a number of canvases that focus on value creation and finding the right business model to meet your customer segment and customer needs. The framework is built to inspire drastic changes that help you find a competitive advantage. Our hope is that your company grows through business model innovation, and so we again encourage you to look deeper into our website and the book.

    Here is a summary of the key ingredients of the Business Model Framework:

    Business Model framework
    The UNITE Business Model Framework
    Designed By: Digital Leadership AG

    Business Models

    The centerpiece is the Business Model Canvas, which covers the six main areas of a Business Model (the Operating, Value, Service, Experience, Cost, and Revenue Models).

    The eXtended Business Model Canvas adds the immediate business context, including Business Drivers, customers, and the team, as well as the Unfair Advantage.

    Detailed Models

    A Business Model can be broken out into its numerous aspects. Depending on what challenges you face, you can zoom in on your area of interest using an appropriate tool or canvas:

    • Your Business Intention and objectives as well as your Massive Transformative Purpose summarize your drivers and give direction to what you do.
    • The Value Proposition Canvas details the central components of your offering (the product or service).
    • To dig into your Customer Segments, work with data-driven Personas.
    • The JTBD Customer Job Statement and Job Map frame the JTBD of your customers.
    • The Business Model Environment puts your Business Model in a market context composed of emerging trends and disruptive forces.
    • The Innovation Culture Canvas helps you understand and consciously shape a culture that supports innovation.
    • The Innovation team structure enables you to draft a team structure for your innovation initiative.
    • Using learning and growth metrics, you can measure progress at the initial stages of development. These metrics help you focus on what really matters instead of creating a detailed business plan that will not really help you. Later on, you can expand the financial aspect of the Revenue and Cost Models with a full business case.
    • The Operating Model Canvas helps you think through the Operating Model.
    • Business Capability Map: A Practical Business Approach

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